5-Point Customer Promise
- NO-RISK 30 Day Money Back Guarantee
- Tracking number for every order
- We use Stripe® Payment - Worldwide-trusted Payment Processing
- Real people (No Bots) on our helpdesk chat
- Free & Insured worldwide shipping
We use Banking Level Encrypted SSL Security for 100% protection.
If you need any assistance or just want to let us know how much you like your products, please don't hesitate to contact us using our Chat Support or give us a call at 1(888) 230-2587. We look forward to hearing from you soon!
NO-RISK 30 Day Money Back Guarantee
Your satisfaction is so important to us that we're offering our bold "No-Risk, No-Stress" money back guarantee! If you're not happy with a product you've purchased from us, we're going to make it right.
It's simple. Here's how it works:
If you are not 100% satisfied with your purchase you may return it for a full refund within 30 days of it being delivered to you. How's that for NO RISK?!
Here's the easy process for returning product to us:
- Call us at 1-888-230-2587 to speak to one of our representatives.
- We'll email you a RMA # with shipping instructions
- We'll process your refund or store credit within 7 business days of receiving the material
- We'll email you once the refund or credit has cleared
The Animal Keendom Team
Restrictions Apply: Free return shipping is via UPS ground service, only from within the United States within 30 days of purchase. Does not apply to freight shipments. Does not apply to Canadian and International return shipments. Returns made after 30 days do not qualify for free return shipping and may incur a restocking fee. Management has the right to deny refunds in certain circumstances.
Tracking number for every orderWe process orders every day. Orders will be shipped within 2 business days of processing. Once shipped we will provide a tracking number so you can follow your order right to your doorstep!
Safe & Secure Payment ProcessingAll credit card information sent to Animal Keendom is encrypted using secure socket layer technology (SSL) and stored in a PCI compliant environment. Animal Keendom follows industry standards to protect other payment and personal information submitted to us, both during transmission and after Animal Keendom receives it.
Real People / No BOTSAt Animal Keendom we value the personal connection we have with our Animal Keendom family. Every time you contact us via chat, email, or phone, rest assured you will get one of us personally to assist any way we can.
Free & Insured Worldwide Shipping
Free shipping is available for customers in the United States and select countries abroad for orders over $50. All orders are insured by our third-party insurance company, so if you do not receive your box after 21 business days after the shipping date, please contact us so we can help you. You must inform us at firstname.lastname@example.org of the missing package within 60 days of the shipping date to claim your missing package.